Archive for June, 2007

Attitude…It Makes all the Difference

Saturday, June 30th, 2007

By Dean Whittaker

How many times have you heard that it is not what happens in life, but how you react to it that matters? Life can deal us some pretty crummy cards from time to time, but our attitude can make all the difference in the outcome. Where does our attitude come from, and what shapes it? According to the authors whose books I’ve read recently, we create our attitude by the thoughts we hold in our minds. Our repetitive thoughts become habits that shape our approach toward life. We may not control the wind, but we can certainly adjust our sails to make our passage more enjoyable.

While our approach to life shapes our experience, it also significantly influences those around us. Recently, I had the pleasure of encountering a potential vendor through an email message that reflected a great attitude towards life. Her positive attitude made me look forward to working with her on a challenging project in which we are engaged. Her approach made a difficult project seem engaging and challenging rather than demanding or impossible.

I recommend three recent books to get you thinking about the mysteries of attitude. One set of authors, Jack Canfield, Mark Victor Hansen and Lee Hewitt, argue in their book The Power of Focus that those who focus on what they want prosper, and those who don’t, struggle. The trick is to remain focused on what you want (or, for those of us who take our good fortunes for granted, on wanting what you have). They take the pragmatic approach of creating a personal master plan to promote focus on specific areas of life–health and fitness, relationships, personal goals, financial aims, career enhancement and contributions to society. The Power of Focus also urges you to focus on your obvious talents, spending most of your time each week on what you do best while letting others do what they do best.

Rhonda Byrne, in her runaway bestseller The Secret, takes a more mystical approach to how attitude shapes events. Byrne has documented the “secret” of several successful individuals through a series of interviews that first resulted in a documentary (available on DVD), which later became a book. The Secret is that we attract what we think about. We draw to us those events and people that we hold in our minds. How many times has someone called you just as you were thinking about them? How many times have you created a parking space in front of the store where you are headed? Ask, believe and receive is Byrne’s mantra. At the risk of seeming too metaphysical, I believe that our mind shapes energy into matter. So be careful what you wish for, because you are very likely to get it.

If you need a kick-start each day to focus on improving your attitude, I would recommend The Power of Attitude by John Maxwell. His book offers a series of quotes from thoughtful people regarding their approach to life. For example, “Health, happiness and prosperity are primarily mental,” says Marian Ramsey, or “Attitude…it is our best friend or our worst enemy,” says John Maxwell. This is a great book to flip open to a page for an inspirational quote.

If a summer reading list is part of your personal development, here are a couple you can add to it. My two current books are Einstein – His Life and Universe by Walter Isaacson, a biography based upon a series of personal letters, and Wikinomics by Don Tapscott and Anthony D. Williams, a look at how mass collaboration changes everything.

Note: for the non-readers in the crowd, these books are also available on CD and through iTunes.

A Manufacturing Lean Program for Your Office and Home: The Five S Program

Saturday, June 30th, 2007

By Jim Edmonson

Have you ever watched someone move around their kitchen effortlessly, making meal preparation seem easy? Have you ever tried to complete a simple operation in another kitchen where every move seemed frustrating and inefficient? I have worked in some amazingly organized offices in which it was incredibly easy to get a job done and in others where it was incredibly difficult. Organization, or lack thereof, can impact our offices and kitchens in much the same way. Fortunately, manufacturing’s Five S Program will reduce the effort required to get things done in both office and kitchen. In the kitchen, you might have one place for mixing bowls while the pantry stores food supplies in an organized way. You can do the office equivalent by paying attention to the second S in Five S!

A fundamental, systematic approach for productivity, quality and safety improvement, Five S is an effective program for all types of business. The Five S program focuses on maintaining visual order, organization, cleanliness and standardization. The results you can expect from a Five S program are improved profitability, efficiency, service and safety.

The principles underlying a Five S program at first appear to be simple, obvious, common sense. And they are. We put its principals in place every day in our kitchens. But until the advent of Five S programs, many businesses failed to benefit as they ignored these basic principles.

Manufacturing and industrial plants are among the businesses that can realize the greatest benefits. However, any type of business, from a retail store, power plant or hospital to a television station, and all areas within a business, will realize benefits from implementing a Five S program.

Step 1: Sort (Clean Up)
“Sorting” means to sort through everything in each work area. Keep only what is necessary. Materials, tools, equipment and supplies that are not frequently used should be moved to a separate, common storage area. Items that are not used should be discarded.

Don’t keep things around just because they might be used someday.

Sorting is the first step in making a work area tidy. It makes it easier to find the things you need and frees up additional space.

As a result of the sorting process you will eliminate (or repair) broken equipment and tools. Obsolete maps, reports, video tapes, printers, computers and displays, just like the broken blender in the kitchen, must go.
Step 2: Set In Order (Organize)
Step two is to organize, arrange and identify everything in a work area for the most efficient and effective retrieval and return it to its proper place. Have you ever wondered where that stapler keeps disappearing to? In our kitchen, the spoons are always in the same place, so why not bring that predictability to the office?

Commonly used equipment should be readily available. Storage areas, cabinets and shelves should be properly labeled. At home in your garage, you can outline tools on your tool boards, making it easy to quickly see where each tool belongs.

In an office, provide bookshelves for frequently used manuals, books and catalogs. Label the shelves and books so that they are easy to identify and return to their proper place. Do the same for materials, supplies, equipment, easels, and other frequently used materials and equipment.

The objective in this step is the classic saying: a place for everything and everything in its place. But don’t forget the second important part of Systematic Organization—set up a system so it is easy to return each item to its proper place using good labeling and identification practices for all the equipment and materials you use.

Step 3: Sweep (Clean Regularly)
Once you have everything, from each individual work area up to your entire office, kitchen or garage sorted (cleaned up) and organized, you need to keep it that way. This requires regular cleaning, or to go along with our third S, “shining” things up.
Regular, usually daily, cleaning is needed or everything will return to the way it was. You can also think of this as inspecting. While cleaning it’s easy to also inspect the machines, tools, equipment and supplies you work with.
When done on a regular, frequent basis, cleaning and inspecting generally will not take a lot of time, and in the long run will most likely save time. With practice, it should happen naturally. My general rule is the last person to leave the office at night is assigned the inspection job. As they pass through the office turning off lights and equipment, they are to return things to their rightful spot and notice anything broken or unusual and report it.
Step 4: Standardize (Simplify)
To ensure that the first three steps in your Five S program continue to be effective, the fourth step is to simplify and standardize.

The good practices developed in steps 1 through 3 should be standardized and made easy to accomplish. Develop a work structure that will support the new practices and make them into habits. As you learn more, update and modify the standards to make the process simpler and easier.

One of the hardest steps is avoiding old work habits. It’s easy to slip back into what you’ve been doing for years. That’s what everyone is familiar with. It feels comfortable.

Any easy way to make people aware of, and remind them about the standards is to use labels, signs, posters and banners.

Step 5: Sustain
The final step is to continue training to maintain the standards.

Have a formal system for monitoring the results of your Five S program.

Don’t expect that you can clean up, get things organized and labeled, and ask people to clean and inspect their areas one day and then have everything continue to happen without any follow-up.

Think of this step as sustaining the benefits you are getting from your Five S program. The benefits include fewer work interruptions looking for or fixing something and therefore a more efficient work flow. You’ll see faster and more accurate report preparation, better presentations and meetings, and impressive visual impact for visitors.
Speaking of visual impressions, when you make your business retention calls, see if the office and production areas are practicing Five S. It can be an indication of how efficient, and therefore competitive, a company is.
Information for this article is from Industry Week Newsletter at www.industryweek.com.

Bottom Billion

Saturday, June 30th, 2007

By Joel Burgess

Paul Collier, the director of the Centre for the Study of African Economies at Oxford University, has devoted three decades to the study of African Economics. He recently published The Bottom Billion: Why the Poorest Countries are Failing and What Can Be Done About It.

About 80% of the population of developing countries lives in countries whose populations are becoming better off. But almost a billion people – 70% of whom live in sub-Saharan Africa – are in economically stagnant or declining countries. 58 countries are in this desperate condition.

Collier argues that these countries have fallen into one or more of four traps from which it is virtually impossible to escape. These are:

1.) Conflict Trap – 70% of people in the bottom billion have been through civil war

2.) Natural Resources Trap – 29% are in countries dominated by the malign politics of natural resources

3.) Landlocked with Bad Neighbors Trap – 30% are in landlocked, resource-poor countries with bad neighbors

4.) Bad Governance in a Small Country Trap – 76% are in countries that have suffered long periods of bad governance and poor economic policies

Collier argues that trade, for all its potential benefits, will not help the bottom billion. These countries are uncompetitive exporters of labor-intensive goods and services, given the low costs and established positions of Asian producers. They cannot compete with China or Vietnam. Similarly, private capital does not flow to these countries except to exploit their natural resources. In fact, the problem is the reverse: huge capital flight. Collier estimates that almost 40% of Africa’s private wealth was held abroad in 1990.
Collier is also sceptical of the ability of aid to make much of a difference, at least on its own. He believes aid can and has helped. But it has been a holding operation, rather than the start of sustained growth. He is particularly sceptical of the view that unconditional budget support will work. We have, after all, already had an experiment with the consequences of unconditional finance: oil revenues. Debt relief – the darling of the aid lobbies – is the closest thing to oil revenues that the aid industry can provide, a point its proponents ignore.

Aid will not get countries out of the traps. It cannot stop conflict, though it can help after one is over. It can do nothing about the natural resources trap: indeed, having aid is similar to possessing just another natural resource. It may help landlocked countries with improved transport infrastructure, but cannot eliminate the catastrophe of having bad neighbors.

Collier makes three suggestions:

1.) Military intervention – The case for military intervention is most obvious, if controversial. Civil wars are so costly that well-timed military actions are quite likely (though not certain) to be cost-effective.

2.) Laws, statutes and charters for improved governance – ceasing to take money looted from the poorest countries is one such change; elimination of bribery by their companies is another. It also needs charters of better governance for countries in the bottom billion: transparent management of natural resources is among the most important. Also suggested are charters for democracy, budget transparency, post-conflict situations and investment.

3.) Trade preferences –unrestricted access to the markets of high-income countries for labor-intensive exports from the bottom billion. Only thus, suggests Collier, are the resource-poor countries ever likely to break into world markets for manufactured goods.

Source: Martin Wolf, Financial Times
Paul Collier, Oxford University

Taking it to the Streets…of the World

Saturday, June 30th, 2007

By Rebecca Rooy

Concerning the future of solidifying a global community, I had always envisioned a face-to-face, border-free sort of collaboration. However, dependable global communication is more immediate and accessible than what I thought. Although I have encountered the social network applications such as Facebook and MySpace, I had yet to discover one that embraced a global social network. Enter: TakingItGlobal.org (TIG). The purpose and mission of TakingItGlobal defines its version of forming a global community. “TakingITGlobal.org is an online community that connects youth to find inspiration, access information, get involved, and take action in their local and global communities. It’s the world’s most popular online community for young people interested in making a difference, with hundreds of thousands of unique visitors each month. TakingItGlobal’s highly interactive website provides a platform for expression, connection to opportunities, and support for action. Join now and connect with thousands of other young people around the world!”

In order to fully explore this emerging social connection (which began in the year 2000), I created my own profile. First of all, although the site explicitly states it was generated to connect youth, I did not stumble across any age limitations. I suspect the “youth outreach” mission is morphing, since the creators and webmasters began it in their youth and are now growing together. Also, although the other social networks of Facebook and MySpace exist solely to meet people based on common interests and to stay in touch with past friends, TakingITGlobal emphasizes both community and global outreach by sparking connections among people individually or organizationally active and interested in social, global, and political justice and development.

In setting up a profile, the questions contain the standard “about me” section and job description. However, since this is specifically a global network, one may identify nationalities, countries of citizenship, country of birth, languages spoken, nations visited in one’s lifetime (wherein tiny pictures of each visited nation’s flag virtually materialize to dress up your profile page), and finally, to identify issues that are important or of expertise to a member. There are various categories such as Arts and Media; Culture and Identity; Environment and Urbanization; Health and Wellness; Human Rights and Equity; Learning and Education; Peace, Conflict, and Governance; Technology and Innovation; Work and Economics. Within each of these categories there are about 70 sub-categories, which further specify these interests. Such sub-categories include: International Aid and Debt Relief; Sustainable Development; Peace Building; Political Thought; Internet Governance, Digital Divide; Advertising and Marketing Culture; Citizenship and Belonging; Consumerism and Pollution; Climate Change; Traditional and Conventional Medicine.

The page announces the total members of TakingItGlobal (as of June 21st, it was teetering around 150,074), has an online gallery of artwork submitted by members, features different discussion boards based on global or local issues, encourages different “Groups” to be formed (the largest group appears to be one called “A Well Earth”), and provides “Country Pages” (which compiles quick descriptions of every nation, the number of members hailing from that nation, the number of members that have visited that nation, quick country statistics, national awareness events, financial (or scholarship) opportunities, and professional opportunities).

In order for any representation, either on an individual or company basis, to be successful in today’s world, and to truly make a global impact, these types of social networks and interaction are now necessary. We are moving, in an accelerated fashion, into a digitalized world, where technology is the dominant tool in globalization, innovation, collaboration, and communication.

Corn’s New Career

Saturday, June 30th, 2007

By Jami Miedema

In my opinion, there is no better way to spend a hot day than boating on Lake Michigan. As I’m sure many would agree, this time of year is perfect for enjoying watercraft or taking a long, lazy drive to observe the beauty that summer has to offer. Unfortunately, these leisure activities are impacted by soaring gas prices, and fewer people are willing to pay such a high cost for a day of fun. Will gas prices fall in the near future? With the ongoing gas versus renewable energy debate, chances are they will not. One alternative to gasoline that may help us save money on fuel is ethanol, but not everyone is happy about its widespread use.

Ethanol is a fuel made from corn and grain products, and typically comes from the Midwest when produced domestically. It is also the main component in E85, an alternative fuel comprised of 85% ethanol and 15% gasoline. The ethanol industry is booming right now due to tax breaks and subsidies given by the government under the Energy Policy Act of 2005 to firms that are active in producing renewable energy and technologies that use renewable energy. Companies such as Archer Daniels Midland Co. and VeraSun Energy are just a few of the many producers who are planning to expand their production capacity to meet the nation’s demand for ethanol. GM is also jumping on the bandwagon by manufacturing more of their FlexFuel autos that use the E85 fuel. They plan to produce approximately 400,000 flexible fuel vehicles in 16 different models, in addition to the 2 million that are already on the road.

The benefits of using this renewable energy source are many. First, ethanol burns cleaner than gasoline, so it reduces the amount of greenhouse gases released into the atmosphere. Second, it improves vehicle performance because of its higher octane rating. Finally, in addition to being a renewable energy source, it also reduces our dependence on petroleum from foreign nations, as well as supports our country’s agriculture. Despite these advantages, the use of ethanol for fuel has run into some disadvantage, as well.

Ethanol is mainly produced in the Midwest, and bottlenecks may occur when trying to distribute it to meet demand on the U.S. coasts. With an increased supply from expanding capacity, but no efficient means of transportation, the ethanol industry will face an oversupply of their product, and a decrease in the price at which it is sold. Since corn prices are rising, it may be hard for ethanol producers to make a profit. While this is a fear of producers, it is necessary to create a demand for ethanol. Ethanol is estimated to have two-thirds the energy content of gas, so a significantly cheaper price of E85 compared to gasoline is needed for anybody to want to switch to using the alternative energy.

For those who use gas guzzling vehicles, do not expect the prices to fall anytime soon. Because the government is pushing for increased use of renewable energy, players in the oil industry are scaling back plans for expansion. Gas prices will stay high since the gasoline supply will be lessened. Even so, don’t despair if your leisure activities have dwindled – a bike ride or walk can be just as enjoyable!

Source: Herber, H. J. (2007, June 18). It’s oil vs. ethanol, and you pay. The Grand Rapids Press, pp. A1-A2.

Prospecting by Appointment

Saturday, June 30th, 2007

By Patrick McConahy

If you were to put together a list of the most underpaid and underappreciated job positions out there, I think you’d find economic development professionals a very close second behind public school teachers. The amount of time, effort, and energy that goes into board meetings, site visits, pleasing this constituent, catering to the needs of that donor, listening to the community, lobbying for more funds, attending conferences, and meeting with prospects leaves very little time for much of anything else, especially attracting companies to your area. As we all know, the best way to make the economic pie in your area bigger is to build relationships and rapport with companies that would fit well in your community. But with all of the time-consuming responsibilities listed above, how do you even start?

One of the fastest growing services Whittaker Associates has been asked to offer over the past year is appointment setting. What’s appointment setting? Imagine being hand-delivered a list of dates and times where all you have to do is show up and you’ll be speaking with the key decision-makers inside recently growing companies who want to hear more about what your area has to offer. All you have to do is what economic and community development groups do best: show outsiders their cities’ strengths and assets. Instead of sending brochures to hundreds of random companies, you meet face to face with a few companies that have expressed a specific interest in your area.

Often you can control when the appointment takes place. You carve out a few days when you are free to travel and the rest is taken care of. Even better, you can use appointment-setting services to piggyback on top of other attraction efforts you already have planned. For example, if you are attending CoreNet in Atlanta this October, why not stay a few days longer and meet with key decision-makers inside Atlanta-based companies that are both desirable and feasible for your community?

Sure, you’ll come back to work facing all the economic development tasks you’re responsible for every day. But you’ll have made contact with valuable prospects and have a pipeline of prioritized companies for follow up. Appointment setting isn’t the only way to find prospective partner companies, but its value explains why so many of our clients like having an intermediary to target the companies with the best potential fit and make face-to-face visits easy.