The Whittaker Team

By Jami Gibson During this season, when things seem to be winding down for the year, I always feel rejuvenated toward work and optimistic about the opportunities to come in the New Year. As I sit here reflecting on the past year of work, one thing really stands out to...

40-Year-Old Breaking News

By Patrick Cisler Forty years ago, a study was done at General Electric on their “Performance Appraisal System” to measure the benefits of managers’ praise and criticism towards employees. GE had incorporated this performance management system based on a commonly held...

Making Friends Before Making Customers

By Anu Tandukar I remember the first time I walked into the clothing store that is approximately five minutes away from my office. The young sales lady seemed extremely friendly as she was beginning to explain to me about her recent visit to Thailand. Soon I found out...