Listening to Understand

by Tammy Hart As we head into 2006, we are moving towards what some are calling the “Empathy Economy,” and “Design Thinking” is all the rage. Consumers are demanding empathy from corporations, and companies are doing everything they can to...

New and Improved Regulation?

by Jami Miedema The Department of Transportation has proposed a regulation which aims to change the standards of the corporate average fuel economy (CAFE) regulatory program. The standards would be increased, relative to the size of the truck as indicated by its...