Archive for 2009

Google Advanced Search

Friday, October 30th, 2009

Earlier this month, Whittaker Associates put on another successful webinar that focused on online search tips and useful websites that reduce your research time and give you the results you want. We’ve been delighted with the feedback we’ve received, and people are already having success implementing the valuable tricks.

A small part of the webinar focused on Google search tips that are helpful to give you the most relevant search results. One of those tips is the use of the Advanced Search feature. For me, this feature always seemed intimidating, but using it has proven very beneficial, and I find it to be a great “cheat sheet” for Boolean search strings which are often hard to remember.

In the Advanced Search screen, you can begin entering information to create your own search query. The first box, “all these words”, allows you to specify search terms, and Google will return results that contain all of the words for which you are looking. “This exact wording or phrase” is where you would insert a phrase, and Google would return results containing those words found directly in that order. If you use the “one or more of these words” function, Google will return results with any of those words. You can also specify certain words that you do not want included in your search, and these can be entered in the “any of these unwanted words” box.

To further narrow your results, I suggest using file and site specific searches. Enter a site to search from (e.g. whittakerassociates.com), and all results will come from that URL. Using a file search in conjunction with the site search will yield the best results. File formats you can choose to search include PDF documents, Word documents, Excel spreadsheets, PowerPoints, and several others. This method works great to quickly narrow results from millions to handfuls of hits.

For example, if I needed to find information about a new BlackBerry Storm I purchased, I could go about finding that information online in two ways using the Google search engine. First, I could enter ‘BlackBerry Storm’ into the Google search bar, which would return over 27 million results to filter through. Or, I can use the Advanced Search feature to narrow my results. If I were to enter ‘Storm’ into the ‘all these words’ box, select PDF from the file type box (since brochures and manuals are usually in this format), and type ‘blackberry.com’ in the site box, I would receive approximately 250 results, and the first result is the Storm User Guide. When you don’t have to filter through millions of irrelevant results, time and effort can be saved.
Take advantage of the Advanced Search feature in any search engine. It will help you intuitively create search queries to return the results you need.

International Expansion: Trends and Strategies

Wednesday, October 28th, 2009

By Vidhan Rana

U. S. companies are expanding to overseas markets at a faster rate in 2008 and 2009 than ever before, despite the recession. Whittaker Associates analyzed projects done by U. S. companies in foreign countries and identified 740 such projects since January 2003. These projects were spread across 68 different countries and totaled almost $40 billion. Mexico, China, India, Ireland and Canada have gotten the greatest number of projects, accounting for almost half of all the projects done by U. S. companies around the world.

CAUTION: The data used in this analysis was collected by Conway Data. Conway Data has kept a “scoreboard” of significant new and expanded project announcements in the U. S. A. and around the world. In recent years, this coverage has been extended to areas around the world, although the North American coverage remains more extensive. Conway only counts projects that have an investment greater than $1 million, a floor area more than 20,000 sq. ft., or an employment increase of more than 50. Therefore, this dataset does not account for all the investments made by U. S. companies, but it gives us the ability to analyze the trends and nature of business investments around the world.

Figure 1 to the right shows the trend of these projects between 2003 and 2008. To our surprise, international project activity by U. S. companies has been on the rise despite the economic slowdown. In 2008, we saw a record 120 new projects and 46 expansion projects announced by U. S.-based companies in overseas markets. In the first three quarters in 2009, we have already seen 143 new project announcements, totaling a record $6.2 billion in overseas investments.

International expansion may have spiked higher in the last two years because many companies are using it as an antidote to shrinking domestic markets. Markets like China and India, with their burgeoning middle classes, are great places to be for U. S. companies.

Unlike many companies around the world, many U. S. companies start out to serve demands in the domestic markets. As a result, U. S. companies considering international expansion are already at an advantage because they already have a well-marketed product or service.

Here are some steps that many site-selection experts recommend for a business looking at international expansion:

1. Research, Research, Research: This step involves a look at your current or past international clients and short-listing countries or regions where there seems to be a demand for your products or services. You will also need to consider whether your business is ready for the move. Is organization fully prepared? Do you have any budgetary or human capital constraints? Do you or your partners have any international experience? It is important to do some secondary research on your target markets, but nothing can replace direct personal contact with local industry experts, existing customers or trade commissioners.

2. Select a Market: Too often businesses are overwhelmed with the choices they face and the work that needs to be done during an international expansion. It is always best to select countries or regions where your product/service will have the best prospect and demand. Along with establishing whether there is demand for your product in that foreign market, you will have to consider the legal environment, political conditions and infrastructure if all of your needs will be met by the country/region you select.

3. Know your Target: It may be foolish to assume that your product will meet the needs of an international consumer the way it met the needs of your domestic consumer. Various international audiences have different needs, unique preferences and diverse ways/nuances of conducting business. Only with a thorough understanding of the target market can a business make wise and sustainable economic decisions about product adaptation and, ultimately, be very certain that success is financially obtainable.

4. The Five P’s of International Marketing: there are five more P’s to consider with an international strategic marketing plan:
• Payment – Exchange rates, terms, customs valuations, transfer pricing, taxes
• Practices – Unique cultural, social and business styles
• Paperwork – Permits, licenses and other documentation requirements
• Partnerships – Alliances to strengthen your market presence
• Protection – Regulatory compliance, intellectual property issues, travel, etc.

5. Market Entry: First, you will need to decide whether you will enter the market alone or seek alliances with existing local businesses. Second, you will need to choose an appropriate distribution channel.

6. Access to Talent: Without the right people on the ground, even a well-implemented international expansion plan is destined to fail. The United States, more than ever before, lacks professionals with the global experience necessary to bridge cross-border operations. With emerging markets around the world, the United States is now forced to compete for the talent it once took for granted.

7. Know the New Way: Ultimately, a successful global expansion is dependent on an organization’s ability to view the world in a new way. In this increasingly complex and competitive global environment, exceptional skill is needed to evaluate the options, manage the risks and execute a winning expansion strategy.

Here is a short reading list of books that business executives, site locations consultants and economic development professionals will all find useful to learn more about international expansions. (Each book is hyperlinked to its listing on Amazon.com)

Doing Business Beyond America’s Borders: The Dos, Don’ts, and Other Details of Conducting Business in 40 Different Countries

Doing Business Anywhere: The Essential Guide to Going Global

Global Business: 308 tips to take your company worldwide

The Global Entrepreneur: Second Edition

The Global Brain: Your Roadmap for Innovating Faster and Smarter in a Networked World

Tahoe EDQ: Questions

Monday, October 5th, 2009

What You Do Matters!

Wednesday, September 30th, 2009

By Dean Whittaker

Recently I had the opportunity to return to the small Midwest farm town in which I grew up. Over the past forty years I have seen the town gradually decline. First the clothing store closed, then the five-and-dime, the furniture store, a restaurant, grocery stores (it has been converted into another bar), car dealers, gas stations, and even the funeral home.

At one time, the town was mostly self-sufficient, but now it depends upon distant merchants to meet its basic needs. Once a thriving town in the middle of some of the richest farm land in the world, with engaged people actively pursuing their dreams, it is now a handful of survivors eking out a living or driving long distances to find work. With six bars, a beauty shop, a barber shop, three churches and a faltering school system, it struggles for a reason to exist. The bank has a new building from the dividends it received from the federal securities into which it invests the farmers’ money. Its tellers claim there are few loans to be made locally. Perhaps they are right. The library, now operating on reduced hours, finds the books on CD to be their most popular item due to long commutes by its patrons.

What happened here, I wonder? The decline began when the major employer, an electric motor manufacturer employing 500 or so, moved production to Mexico. The factory closed its doors in the late 60′s, shutting down a job-generator that filled an economic, social and political role in the community. With its economic engine (aside from farming) missing, the town failed to support the community that had grown up around it. The leadership provided by the talented people who came to work there dispersed along with their involvement in its governance.

Do towns have a lifecycle like the rest of nature? I wonder. Is there birth, growth, maturation and decline, or is it cyclical, like the seasons of the year? Do towns become old and die? Or do they re-invent themselves and find a new purpose in life?

As I drove to the cemetery to visit my parents grave site, I noticed windmills dotting the ridgeline north of town. Could this be the beginning of a new economic engine? Will the town’s Burlington-Northern Santa Fe connection to Chicago someday carry commuters along with the coal coming in from the west? Will small-town America re-invent itself? New Urbanism, walk-able cities, the new town square, neighbors, energy, new life will it come here? Will there be a catalyst for change? Time will tell whether my home town has a lifecycle. I am hopeful, as I also saw the signs of new homes being built and re-investment being made. It will be interesting to see what the next fifty years bring.

Selecting a Cloud Computing Vendor

Wednesday, September 30th, 2009

By Todd Smithee

Cloud computing is one of today’s hottest IT topics. The benefits of cloud computing are tremendous and include access to Fortune 500 technology regardless of your company’s size; minimal IT infrastructure and personnel requirements; and the ability to focus on core business processes instead of back-office operations. That said, choosing the correct cloud computing vendor is critical. A bad choice could result in your organization being held hostage by your cloud computing supplier. There are some steps you can take, however, to greatly reduce your chances of entering a bad client-vendor relationship.

  1. Document Your Needs “ This step is critical. Before you can even begin to review vendors, you must document your requirements in detail. This can be a miserable, time-consuming process, but it will be well worth the investment. You will undoubtedly find out interesting things about your organization. These could be processes that are manually (or poorly) managed. Without this documentation, however, you will have no way to evaluate potential vendors. Your risk of signing a costly, long-term contract with a vendor unable to meet your needs increases exponentially.
  2. Select a Short List“ Once you have your requirements document completed, you can research potential vendors. Any cloud computing vendor worth its salt will have an extensive Internet presence. Use Google, blogs, and other online resources to identify four to five potential solutions. While you have to be careful about information sources, online research is definitely the place to start.
  3. Contact the Short-List Vendors “ This first contact will give you some idea of a vendor’s ability to meet your needs. Be careful, however, not to judge a provider based solely on your impression of the sales representative alone. There are some excellent vendors that occasionally have a sub-par sales team member. The old axiom of “don’t judge a book by its cover” definitely applies here. Note: You will want to immediately ask the vendor how many clients it has.
  4. The Demonstration “ After providing your vendor with your requirements document (RFP), the vendor will provide you with a demonstration. Be sure that your vendor includes all of the major points you identified in your requirements document. This is critical. You absolutely must proceed with a “trust but verify” mentality. If a vendor cannot demonstrate a feature you need or at least provide multiple references where your required feature has been implemented, eliminate that vendor. If you hear a vendor say “that will come out with our next release,” run like the wind!
  5. Check References “ While this is standard operating procedure with any major investment, you will want to be extra careful when checking references of a cloud computing vendor. Make sure you confirm all of the promises made by the sales representative. Areas of focus should include downtime/reliability, quality of customer service, availability of consulting and implementation partners and services, and frequency of upgrades.

One final step remains after a vendor checks out on the above check points “ financial viability. There are several ways this can be accomplished. First, should a vendor’s client list include Fortune 500 corporations, publicly traded companies, and financial institutions, you can feel fairly certain that the vendor has been vetted by someone with much greater resources than you likely have. If the vendor is publicly traded, review its shareholder reports and SEC filings. If the vendor is private, insist on talking with the CFO or some other person with a fiduciary responsibility. If a company is not profitable, be very careful when considering it as a vendor (remember the term dotcom?).

Cloud computing is a great equalizer among businesses. It can provide you with infrastructure similar to the “big boys” without major capital investment. Following the steps outlined above can help you select the correct vendor and minimize the risks associated with this great new model of acquiring IT infrastructure.
___________________

Todd Smithee
616-897-4325
tsmithee@conrin.com
http://www.conrin.com/

“You Are Where You Live”

Wednesday, September 30th, 2009

By Jami Miedema

Demographic information is helpful to find out population characteristics for economic and marketing research. But what if you want to look beyond the distribution of certain traits of a community and understand their culture? Would it be useful to know about a community’s opinions, interests, and lifestyle? That’s what psychographics aims to discover “the personality” of an area.

PRIZM, a psychographics tool from Nielsen Claritas, defines the behaviors of U.S. households to ultimately group them into 66 unique segments. Although products that offer psychographic analysis can be expensive, Claritas offers a free scaled-down version of PRIZM, called You Are Where You Live. It uses the same premise of PRIZM that “birds of a feather flock together,” and by entering a zip-code of your choice, you can learn about the behaviors and preferences of a certain area.

I profiled the town I live in, and here are most common segments found in my neighborhood:

Boomtown Singles
Affordable housing, abundant entry-level jobs, and a thriving singles scene–all have given rise to the Boomtown Singles segment in fast-growing satellite cities. Younger, single, and working-class, these residents pursue active lifestyles amid sprawling apartment complexes, bars, convenience stores, and laundromats.

Family Thrifts
The small-city cousins of inner-city districts, Family Thrifts contain young, ethnically diverse parents who have lots of children and work entry-level service jobs. In these apartment-filled neighborhoods, visitors find the streets jam-packed with babies and toddlers, tricycles and basketball hoops, Suzukis and Kias.

Mobility Blues
Mobility Blues is a segment of middle-age singles in working-class neighborhoods in America’s satellite cities. Ethnically diverse, these transient Americans tend to have modest lifestyles due to their lower-income jobs. Surveys show they excel in going to movies, playing basketball, and shooting pool.

New Homesteaders
Young, upper-middle-class families seeking to escape suburban sprawl find refuge in New Homesteaders, a collection of small rustic townships filled with new ranches and Cape Cods. With decent-paying jobs in blue-collar industries, these dual-income couples have fashioned comfortable, child-centered lifestyles; their driveways are filled with campers and powerboats, their family rooms with PlayStations and Game Boys.

Sunset City Blues
Scattered throughout the older neighborhoods of small cities, Sunset City Blues is a segment of lower-middle-class singles and couples who have retired or are getting close to it. These empty-nesters tend to own their homes but have modest educations and incomes. They maintain a low-key lifestyle filled with newspapers and television by day and family-style restaurants at night.

While I can’t say I fit into any of these segments, I certainly see their prevalence in the town that I live. But as I mentioned above, You Are Where You Live is an abbreviated variation of all PRIZM has to offer. Full PRIZM profiles may contain up to 20 clusters and more in-depth information regarding lifestyle traits, social groups, and demographics. These profiles help companies decide where to market their goods and services by revealing where to reach consumers and how to reach them.

To profile your neighborhood, go to: http://www.claritas.com/MyBestSegments/Default.jsp (case sensitive), and click on the “ZIP Code Look-Up” tab. Enter your zip code and the security code to discover your town’s most common clusters. To view all 66 segments, click on the “Segment Look-Up” tab.

Wireless Electricity: Have you heard of it?

Wednesday, September 30th, 2009

By Vidhan Rana

This technology is surely going to revolutionize the way we live, or at least take away the clutter of wires behind television sets and computers. Wireless electricity is a technology that transmits power from an electrical source to an electrical load without wires. This is not really a new technology, as it has been around since the 1800′s. Most agree that Serbian inventor Nikola Tesla, who went on to father many of the inventions that define the modern electronic era, was the first person to transmit electricity over the air in 1890. But there has been some renewed interest and recent developments in this technology that we can begin to anticipate what is going to come next.

Simply put, this technology will enable us to power electronic equipment, like a TV or a cell phone, from a nearby socket without wires. Electricity is converted into a magnetic field, then using a frequency, sent to whatever device needs to be powered. If you use chargeable electric toothbrushes, you may have already used this technology without realizing it. If you look carefully, when you charge your toothbrush on the dock, there is no direct connection between the brush and the dock. Power is being transmitted to the brush through a magnetic field created around the dock.

In December 2008, eight leading electronics companies, including major names like Logitech, Sanyo, Phillips, and Texas Instruments, created the Wireless Power Consortium to create standards that will drive the growth of the technology. The consortium has added more high-profile names like Olympus, Samsung, and Duracell to its rosters recently.

Some companies are already making products using this technology. WiTricity Corporation, based in Watertown, MA, was founded in 2007 to commercialize an exciting new technology for wireless electricity invented two years earlier at the Massachusetts Institute of Technology (MIT). Eric Giler, CEO of WiTricity, says that within one year, phones and laptops will no longer need an electrical cord, as they can be powered by wireless electricity.

Powercast, based in Pittsburgh, PA, has developed wireless-charging products that can do useful things while still operating at safe power levels. Over distances of less than 1.5 meters, its technology can be used to run low-power lighting systems; at a range of up to three meters, the radio waves can provide useful power for trickle-charging rechargeable batteries; and up to approximately 7.5 meters, they can be used to power wireless sensor networks.

Fulton Innovations of Ada, MI is marketing a technology called eCoupled. eCoupled uses a wireless powering technique called “close proximity coupling,” which uses circuit boards and coils to communicate and transmit energy using magnetic fields. The technology is efficient but only works at close ranges. Using this technique, an industrial van parked outside the Fulton booth at CES charged a set of power tools from within its carrying case. The van was equipped by Leggett & Platt–a diversified manufacturing company based in Carthage, Mo., and an eCoupled licensee–and is designed to solve its customers’ biggest headache – arriving at the job site with a dead set of tools.

Source of new jobs: High Impact Firms

Monday, August 31st, 2009


By Dean Whittaker

In the 1980s, David Birch found that firms with rapid revenue growth (Gazelles) were responsible for creating most new jobs. In an SBA funded 2008 study, “High-Impact Firms: Gazelles Revisited” (http://www.sba.gov/advo/research/rs328tot.pdf), Corporate Reach Board, LLC expanded on Birch’s work by adding an employment growth metric and investigating firms’ business lifecycles before, during, and after their four-year high growth period.

The study defines a “high-impact firm” as an enterprise with sales that double over the most recent four-year period and an employment growth qualifier of two or more over the same period. The employment growth qualifier equals the product of the absolute change in employment by the percentage change.

Some of their findings were counter to commonly held beliefs. High-impact firms are old (average age is 25 years), rare (represent only about 2 to 3 percent of all companies), and they account for almost all private sector employment and revenue growth. Another surprising finding is that high-impact firms exist in almost all industries, not just the high-tech industries, and they can be found in all geographic areas. The report goes on to say that most job losses occur in “low-impact” companies with more than 500 employees. Less than 3% of the high-impact firms were started in the prior four-year period, and only 3% of the firms died in the following four-year period.

The methodology employed in the study limits the ability to evaluate the impact of small start-up companies (many of which are under five years of age). However, it does allow an understanding of high-impact firms. Using this approach, Whittaker Associates was able to identify the high-impact firms within a potential client’s region and found 137 firms that had created over 11,000 jobs from 2007-2009 out of a total of 45,000 companies.

The stages of the corporate lifecycle are explained by the Adizes Institute. Dr. Adize has developed a web-based survey to help businesses conduct a self-assessment of the stage of their business lifecycle: http://www.adizes.com/corporate_lifecycle.html. Dr. Adize describes the cyclical nature of a growing business as it moves through repetitive patterns of behavior. The business is faced with new challenges at each stage, requiring new skills, and perhaps, even new leadership to continue its growth.

What is the implication of this recent study to development organizations? For one, it would indicate that it is important to understand who the high-impact firms within the region are, and what stage of their business lifecycle are they in. It also suggests that local development organizations would benefit from cultivating these high-impact firms as a priority in their overall economic development strategy.

Think Big, Christopher Columbus Big

Monday, August 31st, 2009

By Todd Smithee

When Columbus sailed west to go east, he had the right idea. The problem was, he did not anticipate the actual size of the world. The result: Columbus “discovered” America, and the rest is what we call history. Columbus was bold and took some educated risks, but look at the payoff. In today’s business environment, bold steps need to be taken in order to thrive.

First, explore the possibility of expanding your client base beyond your own backyard. As a resident of Michigan, a state which has been in a recession for years, this is a lesson we learned early on. While Conrin is no Fortune 500 company, we do not have a single client that is dependent on Michigan as its sole source of clients. All of our customers are national or global in scope, with many of our clients being based in other states. For years we have been able to win business nationwide, enabling Conrin to continue to grow as Michigan suffered a one state recession. The use of technology was key in allowing us to cost effectively pursue business thousands of miles away. It is now time to take this concept to the next step.

For decades the U.S. dollar has been the world’s reserve currency. Transactions and important commodities such as oil have been priced in dollars because of the stability and relative safety of our currency. That is now beginning to change. We are beginning to hear rumblings from a number of major nations including Russia, China, and Brazil about utilizing something other than the U.S. dollar as the world’s reserve currency. Sure, some of the reasons are strictly political, but the viability of the U.S. dollar also raises some concern.

Does this mean the end of the American dream? Absolutely not! What it does mean is that, at least in the short-term, it could very well be in your interest to diversify your customer base beyond our own shores. There are countries such as India that are continuing to grow. Think of the products of foreign companies that we consume in the U.S. There is no reason you should not at least be exploring the opportunity to market your goods or services globally. Today’s Internet, pay-per-click (PPC) and search engine optimization (SEO) marketing, and web meetings make it very possible to sell anywhere, anytime (your only additional expense might be an increased coffee bill for those late night meetings). Think about what kind of shape your sales forecast would be in if you had clients in three or four parts of the world. Like the stock market, some of those markets will be up and some will be off. Like a stock portfolio, diversification will provide you with smoother, more predictable long-term growth patterns and help insulate your company against local/national economic downturns.

You do not need to invest in expensive travel and costly consultants to get started. Simple Google research, combined with PPC and SEO marketing will provide you with an idea of what markets might be productive. Web conferencing will allow you to get in front of your prospects to judge potential demand. All of this can be accomplished before involving the dreaded “hourly” folks ““ accountants and lawyers. These professionals can be brought in after you have identified a promising opportunity.

There is no time like the present to get started. Diversifying out of Michigan has helped Conrin grow as our home state faltered. We plan to use global diversification to help us grow through the national recession as well.

Green Economy: Occupational Outlook

Monday, August 31st, 2009

By Jami Miedema


Recently, I’ve been researching and writing about clean energy and the green economy. I came across a publication, Job Opportunities for the Green Economy, from the Center for American Progress (CAP), which defines a green economy that’s based on using energy efficiently, reducing pollution emissions, and using renewable sources. Their report focuses on six strategies for advancing the green economy: building retrofitting; mass transit; energy efficient autos; wind power; solar power; and biomass fuels. Within these areas, they outline jobs that will continue to grow as investments in the green economy expand. Taken from CAP’s report, here’s a brief look at the opportunities they anticipate in each area:

Building retrofitting: workers who will advance the green economy by equipping buildings with new, energy efficient technologies

Electricians, Heating/Air Conditioning Installers, Carpenters, Construction Equipment Operators, Roofers, Insulation Workers, Carpenter Helpers, Industrial Truck Drivers, Construction Managers, Building Inspectors

Mass transit: workers who will advance the green economy by decreasing our dependency on pollution-emitting private transportation

Civil Engineers, Rail Track Layers, Electricians, Welders, Metal Fabricators, Engine Assemblers, Production Helpers, Bus Drivers, First-Line Transportation Supervisors, Dispatchers

Energy efficient autos: workers who will advance the green economy by creating vehicles that use energy more efficiently

Computer Software Engineers, Electrical Engineers, Engineering Technicians, Welders, Transportation Equipment Painters, Metal Fabricators, Computer-Controlled Machine Operators, Engine Assemblers, Production Helpers, Operations Managers

Wind power: workers who will advance the green economy by creating clean energy

Environmental Engineers, Iron and Steel Workers, Millwrights, Sheet Metal Workers, Machinists, Electrical Equipment Assemblers, Construction Equipment Operators, Industrial Truck Drivers, Industrial Production Managers, First-Line Production Supervisors

Solar power: workers who will advance the green economy by decreasing our dependence on pollution-emitting sources

Electrical Engineers, Electricians, Industrial Machinery Mechanics, Welders, Metal Fabricators, Electrical Equipment Assemblers, Construction Equipment Operators, Installation Helpers, Laborers, Construction Managers

Biomass fuels: workers who will advance the green economy by using renewable sources of energy

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Chemical Engineers, Chemists, Chemical Equipment Operators, Chemical Technicians, Mixing and Blending Machine Operators, Agricultural Workers, Industrial Truck Drivers, Farm Product Purchasers, Agricultural and Forestry Supervisors, Agricultural Inspectors

As we can see, there is some overlap among the areas, but opportunity exists in many fields of work in which people are already employed. For example, a manufacturer of auto parts may be able to retool to manufacture wind turbine components for future alternative energy demand. Not only does this mean new job openings, but greater job security for workers already employed in these occupations. The jobs of today are the jobs of tomorrow. It is now a matter of enhancing those skill sets as we transition into the new, green economy.

To read this report and view more reports on other prominent issues, visit the Center for American Progress at www.americanprogress.org.

Source: Center for American Progress (2008). Job Opportunities for the Green Economy.

http://www.americanprogress.org/issues/2008/06/pdf/green_jobs.pdf