Giving and receiving feedback can be difficult, but it is a vital tool for effective communication both inside and outside the workplace. The key to successful feedback has been studied extensively by cognitive psychologist Dr. LeeAnn Renninger, and she has come up with a four-part formula for delivering a message that gets results. Here is her strategy that she revealed in her TED Talk:
1. Get a “micro-yes”
When approaching somebody, ask them a simple question such as, “Do you have a few minutes to talk about ideas for improvement?” Renninger relays that this question both lets the other person know feedback is coming and also gives them a sense of autonomy by being able to opt-in or out of the conversation.
2. Give your data points
Specificity is essential to constructive feedback. Renninger recommends avoiding “blur” words that can mean different things to different people. The example she gave was, instead of saying, “You aren’t reliable (blur word),” rather, one can say, “You said you’d get that email to me by 11, and I still don’t have it.” Converting blur words into data points leaves no room for confusion about what is/was expected.
3. Add an impact statement
Further expanding on Renninger’s previous data point (the late email), she suggests stating how you were impacted: “Because I didn’t get the email on time, I couldn’t move forward with my work.” An impact statement creates a sense of meaning between the data points given.
4. End with a question
Asking a question such as, “What are your thoughts on this,” turns the conversation from a monologue, into a problem-solving effort. Renninger reminds us that all great feedback-givers not only excel in delivering their messages, but they regularly ask for feedback.
So there you have it! This four-step process can elevate your feedback skills and deliver your message with purpose to get results. Check out Dr. Renninger’s TED Talk below, and if you’re interested in further tips on leadership skills and workplace growth, subscribe to her company blog, LifeLabs Learning!