News You Can Use…

By Dean Whittaker For Your Reading List Leadership is one of the keys to success for organizations. A humorously illustrated booklet written to emphasize this important topic is The Ten Commandments of Community Leadership by Maury Forman and Michelle Harvey. It is a...

Overcoming Phone Phobia

By Mario O’Connell Ring, ring. “Good morning, _____________ Incorporated,” he says hurriedly. “Good morning,” I respond in a cheerful tone. “I was wondering if you would be willing to verify the contact information that I have for your company?” I continue after...

Fostering an Innovative Company Culture

By Jami Miedema Last month, Dean wrote about the Blue Ocean Strategy and how to apply the method to create new market space instead of competing for existing market share. The key is through innovation. Especially in today’s world, where information is abundant...