By Jami Gibson All is calm. These lyrics from my favorite Christmas song have been resonating in my head for several weeks now. This time of year, it’s easy to get caught up in the holiday commotion, planning get-togethers, decorating the house, buying and wrapping...
By Sirish Shrestha Inflation squeezes profit margins and can cause companies to produce products that sell for less, in real terms, than the cost of production. This, of course, is a recipe for losing customers and, ultimately, bankruptcy in the long run. High rates...
By Saurav Rajbhandari Since the early 90s, call centers have been shifting facilities to countries like India, China, and Philippines. The main reason for call centers being attracted to developing countries are the cheaper labor rates, availability of workforce, and...
By Dean Whittaker This month I had the privilege of facilitating a 3-hour workshop for the Utility Economic Development Association to explore the trends impacting economic development in the context of the utility industry. We used an environmental scanning process...
By Jami Gibson Mobile apps and online purchasing are making it easier than ever to acquire the goods we want and need. However, once we submit our orders, it turns into a waiting game. Retailers are now competing based on delivery time, with many attempting...
