The Call Center Returns Home

By Patrick Cisler I’m sure you’ve been there. Stuck on the customer service line for longer than you anticipated, trying to resolve an issue you have with a product or service provider. You are either frustrated by the lack of a human on the other line, often being...

Snack Food Trends

By Jami Gibson This month, my research was focused on the snack food industry. After studying over 100 companies, I came away with not only an increased appetite, but also with some insight about where the industry stands now, and where it’s headed. Here are a few...

3D Printing: A Follow-Up

By Raphael Wieland As the newest member of the Whittaker Associates team, I have spent the past month trying to figure out what exactly it is that we do here. I still don’t have a perfect definition of what it is we do, but our company tagline of “Giving Information...