The Call Center Returns Home

By Patrick Cisler I’m sure you’ve been there. Stuck on the customer service line for longer than you anticipated, trying to resolve an issue you have with a product or service provider. You are either frustrated by the lack of a human on the other line, often being...

A More Joyful Workplace

By Patrick Cisler “Hi, my name is Eric. What’s yours?” I was asked by a gentleman who came sprinting from his work desk to shake my hand and introduce himself. My response was followed by Eric bringing me over to his workstation to show me what he was making. Eric...