Market Trends: Call Centers Re-Shoring

By Saurav Rajbhandari Since the early 90s, call centers have been shifting facilities to countries like India, China, and Philippines. The main reason for call centers being attracted to developing countries are the cheaper labor rates, availability of workforce, and...

Back to the Future…Are You Ready?

By Dean Whittaker This month I had the privilege of facilitating a 3-hour workshop for the Utility Economic Development Association to explore the trends impacting economic development in the context of the utility industry. We used an environmental scanning process...