The Future Sees You

By Dean Whittaker While attending the IAMC conference in Pinehurst, NC, I heard Mike Walsh’s presentation on the future of work. He discussed the vast number of millennials joining the workforce and how they are significantly different from previous generations...

Where Are We Headed in 2014?

By Dean Whittaker As the year draws to a close, I like to step back and take a look to see where I am headed. It’s a time to look forward into the New Year. For this article, I would like to share some thoughts regarding the direction in which we are going (subject to...

On-Site Health Clinics

By Jami Gibson As health care costs continue to rise under the health care reform, companies are looking for ways to monitor and keep their medical costs in check. One way they’ve been achieving that is through the use of on-site health clinics at their worksites....

The Inevitable Grid

By Patrick Cisler While working on a recent project with companies in the Advanced Manufacturing industry I couldn’t help but learn about a fast emerging market, the “Smart Grid”. I was surprised at how many of these maturing companies I was working with that had many...

The Call Center Returns Home

By Patrick Cisler I’m sure you’ve been there. Stuck on the customer service line for longer than you anticipated, trying to resolve an issue you have with a product or service provider. You are either frustrated by the lack of a human on the other line, often being...