The Call Center Returns Home

By Patrick Cisler I’m sure you’ve been there. Stuck on the customer service line for longer than you anticipated, trying to resolve an issue you have with a product or service provider. You are either frustrated by the lack of a human on the other line, often being...

Fracking Economic Development

By Dean Whittaker While attending the Utility Economic Development Association (UEDA) conference this month, I learned about the Shale Gas sector. Perhaps I am just a little slow to catch on, but I was stunned by the implications of abundant natural gas as a result of...

Snack Food Trends

By Jami Gibson This month, my research was focused on the snack food industry. After studying over 100 companies, I came away with not only an increased appetite, but also with some insight about where the industry stands now, and where it’s headed. Here are a few...