Service Failure and Service Recovery

Service Failure and Service Recovery

By Sambridhi Shrestha Today businesses all over the world use social media to grow and improve their services. When Samsung’s Galaxy Note smartphones caught fire, they explained the problem on all social platforms. They apologized, and they replaced the phones....
Gardening – The Seasons of Our Lives

Gardening – The Seasons of Our Lives

By Dean Whittaker There is a season for most things. Currently, it is the season of cultivating and planting. Gardening is a great metaphor for what we do in economic development and throughout life. Much of gardening requires preparing the soil, making sure it has...
What’s Next?

What’s Next?

By Dean Whittaker This month’s theme is, What’s Next? Earlier in the month, I attended the IAMC (Industrial Asset Management Council) Spring Forum in Tampa. It was an informative meeting and well attended. The keynote speaker was Peter Zeihan, a geopolitical...
Ride-Sharing Drivers as City Ambassadors

Ride-Sharing Drivers as City Ambassadors

By Jami Gibson I’ve done a bit of traveling over the past month, from the East Coast to the West Coast, the Gulf Coast and back to Michigan. During my time away, I exclusively used Uber to get where I needed to go in an inexpensive and timely manner – to and...
Employee Turnover

Employee Turnover

By Sambridhi Shrestha I have recently started my professional experience, and I love working and learning new things. During this time, I’ve encountered newly hired employees as well as those that have chosen to leave to pursue other opportunities. I had learned about...